Business Enabling Strategies Free Essay Example, 2250 words

In light of the business challenges that have influenced the operation of the WW Company, it, therefore, becomes important that the company invests in a Customer Relationship Management Software. One of the key challenges that affect the operation of the company is the level of interaction that exits between the employees and the customers. The drivers have been able to maintain a close link to their customers through their one on one interactions. It, therefore, becomes important to devise software that will be able to keep the business personnel and the clients at a constant communication bar to build trust and customer loyalty. The business should put the customer as its priority by generating various initiatives that tend to bind them together. The CRM software will be able to perform many different tasks among them being: The management of salesFacilitate marketing through advertisementsThe system will be able to avail a 24/7 customer support unitInventory management will also be solved saving the officers at the terminals a heavy workload. Technical support services can also be channeled along this line from various departments and it will facilitate quicker response time. Risks associated with the projectThe Customer Relationship Software consists of different modules which are comprehensive and complex in nature. The project might suffer cancellation before it is completed based on stagnating modules or complex functionalities which the developers may not be familiar with. The project might also exceed the time frame with which it was allocated for due to various other inputs which had not been stated in the project charter or the insufficient number of developers to team up and work together on modularized segments. The project is also likely to run an over budget due to the existence of numerous Model View Controller frameworks and different technologies for development. The project may also contain numerous interdependent functionalities and tasks w hich might prove as a challenge during the testing process. We will write a custom essay sample on Business Enabling Strategies or any topic specifically for you Only $17.96 $11.86/pageorder now